# Welcome to Amazon Customer Service We can help you take care of most things here, sign in to get started. A delivery, order or return Help with signing in Prime Kindle, Fire, Alexa, or other Amazon devices eBooks, Prime Videos, Music, or Games Payment, charges or gift cards Address, security & privacy Memberships, subscriptions or communications Accessibility Something else Report Something Suspicious ## Search our help library ## All help topics - Take Quick Actions - Where's my stuff - Shipping and Delivery - Returns, Refunds and Product Support - Managing Your Account - Security & Privacy - Payment, Pricing and Promotions - Devices & Digital Solutions - Amazon Business Accounts - Large Items and Heavy-Bulky Services - Other topics & Help sites Track your package Track your packages in **Your Orders**. Return Items You Ordered Return your orders using our **Online Return Center**. Check status of a refund Track your return and refunds in **Your Orders**. Track Your Return Learn how to track your return location and status. Manage Your Amazon Prime Membership Cancel your membership easily on this page. Amazon Settlement Learn where to find additional information on settlements involving Amazon. How to Update Your Amazon Payment Method Keeping your payment methods up to date prevents purchase and digital service interruptions. Get Product Support We provide free product support when you need help using a product or if it doesn’t work correctly. Prime Video Get help using and troubleshooting common issues with Prime Video. Amazon Music Get help using Amazon Music and troubleshooting common issues. Digital Services and Device Support Carrier Contact Information Find the contact information of your delivery carriers. Find a missing package that shows as "Delivered" Check status of missing package marked as delivered Undeliverable Packages Learn what to do when your package cannot be delivered. Find a missing item from your package Check why your item is missing from your package. Missing Tracking Information Learn why sometimes tracking information might not be available. More in Where's my Stuff Delivery Guarantees Learn more about our guaranteed delivery offer. Amazon Prime Shipping Benefits Check the shipping benefits included in your Prime membership. Shipping Rates and Times Have a look at shipping rates and times, domestic as well as global, all at once. Amazon Pickup Locations Learn more about Amazon's pick up alternatives to doorstep delivery. More information on Shipping and Delivery About Our Returns Policies Get detailed information on our 30 days return policy. Refunds Get detailed information about refund options and timelines. Return a Gift Return, exchange or replace a gift using our **Online Return Center**. Exchanges and Replacements Exchange or replace eligible items through **Your Orders**. Check the Status of Your Refund Follow up on your return and refunds in **Your Orders**. Amazon Device Return FAQs Learn more about Amazon Device Return policies. Get Product Support Get help with setup, troubleshoot or how to use your product. Digital Services and Device Support More in Returns and Refunds Change Your Account Settings Update your personal information in **Your Account**. Add and Manage Addresses Manage billing and delivery addresses in **Your Addresses**. Two-Step Verification Add more security to your account. Change Your Order Information You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account. View Your Gift Card Balance Redeem gift cards or view your Gift Card balance and transaction activity. Request the Closure of Your Account and the Deletion of Your Personal Information Submit a request to close your account and delete your personal information. Change your Amazon Account Country If you are eligible to purchase digital content from another country, you can transfer your qualifying digital purchases to your Amazon account in that country. Manage Your Content & Devices More in Managing Your Account Payment Issues and Restrictions Explore the different topics on payment issues. Strike-through Pricing & Savings Learn what the different prices displayed on the product detail page mean. Accepted Payment Methods View which payment methods you can use on Amazon.com. Payment Plans Split your payments into monthly payments for eligible orders. Amazon Credit Cards Explore the different types of Amazon credit cards. Gift Cards Explore the different topics all around Gift Cards. More in Payments, Pricing and Promotions Accessibility for Devices and Digital Services Get help with Amazon device or digital service accessibility features. Get Kindle Book Order Refund Cancel an accidental book order within seven days. Approved refunds are credited to the original payment source within three to five days. Cancel Kindle Unlimited Subscription Follow these steps to cancel your Kindle Unlimited membership. Cancel Your Prime Video Add-On Subscription Cancel your Prime Video add-on subscriptions online. Cancel Prime Video Accidental Purchase You are able to return a Prime Video order within 48 hours if you haven't attempted to watch or download it. Cancel Music Unlimited Subscription Cancel your subscription online. Issues While Playing Prime Video Titles What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074. Install Prime Video on Your Devices Using the Prime Video app you will be able to watch Prime Video. Parental Controls on Prime Video Set Up a Prime Video PIN Can't Screen Mirror on Fire TV Devices To resolve most issues with screen mirroring, make sure that your device and Fire TV are compatible.