Welcome to Amazon Customer Service
We can help you take care of most things here, sign in to get started.
A delivery, order or return
Help with signing in
Prime
Kindle, Fire, Alexa, or other Amazon devices
eBooks, Prime Videos, Music, or Games
Payment, charges or gift cards
Address, security & privacy
Memberships, subscriptions or communications
Accessibility
Something else
Report Something Suspicious
Search our help library
All help topics
- Take Quick Actions
- Where's my stuff
- Shipping and Delivery
- Returns, Refunds and Product Support
- Managing Your Account
- Security & Privacy
- Payment, Pricing and Promotions
- Devices & Digital Solutions
- Amazon Business Accounts
- Large Items and Heavy-Bulky Services
- Other topics & Help sites
Track your package
Track your packages in Your Orders.
Return Items You Ordered
Return your orders using our Online Return Center.
Check status of a refund
Track your return and refunds in Your Orders.
Track Your Return
Learn how to track your return location and status.
Manage Your Amazon Prime Membership
Cancel your membership easily on this page.
Amazon Settlement
Learn where to find additional information on settlements involving Amazon.
How to Update Your Amazon Payment Method
Keeping your payment methods up to date prevents purchase and digital service interruptions.
Get Product Support
We provide free product support when you need help using a product or if it doesn’t work correctly.
Prime Video
Get help using and troubleshooting common issues with Prime Video.
Amazon Music
Get help using Amazon Music and troubleshooting common issues.
Digital Services and Device Support
Carrier Contact Information
Find the contact information of your delivery carriers.
Find a missing package that shows as "Delivered"
Check status of missing package marked as delivered
Undeliverable Packages
Learn what to do when your package cannot be delivered.
Find a missing item from your package
Check why your item is missing from your package.
Missing Tracking Information
Learn why sometimes tracking information might not be available.
More in Where's my Stuff
Delivery Guarantees
Learn more about our guaranteed delivery offer.
Amazon Prime Shipping Benefits
Check the shipping benefits included in your Prime membership.
Shipping Rates and Times
Have a look at shipping rates and times, domestic as well as global, all at once.
Amazon Pickup Locations
Learn more about Amazon's pick up alternatives to doorstep delivery.
More information on Shipping and Delivery
About Our Returns Policies
Get detailed information on our 30 days return policy.
Refunds
Get detailed information about refund options and timelines.
Return a Gift
Return, exchange or replace a gift using our Online Return Center.
Exchanges and Replacements
Exchange or replace eligible items through Your Orders.
Check the Status of Your Refund
Follow up on your return and refunds in Your Orders.
Amazon Device Return FAQs
Learn more about Amazon Device Return policies.
Get Product Support
Get help with setup, troubleshoot or how to use your product.
Digital Services and Device Support
More in Returns and Refunds
Change Your Account Settings
Update your personal information in Your Account.
Add and Manage Addresses
Manage billing and delivery addresses in Your Addresses.
Two-Step Verification
Add more security to your account.
Change Your Order Information
You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.
View Your Gift Card Balance
Redeem gift cards or view your Gift Card balance and transaction activity.
Request the Closure of Your Account and the Deletion of Your Personal Information
Submit a request to close your account and delete your personal information.
Change your Amazon Account Country
If you are eligible to purchase digital content from another country, you can transfer your qualifying digital purchases to your Amazon account in that country.
Manage Your Content & Devices
More in Managing Your Account
Payment Issues and Restrictions
Explore the different topics on payment issues.
Strike-through Pricing & Savings
Learn what the different prices displayed on the product detail page mean.
Accepted Payment Methods
View which payment methods you can use on Amazon.com.
Payment Plans
Split your payments into monthly payments for eligible orders.
Amazon Credit Cards
Explore the different types of Amazon credit cards.
Gift Cards
Explore the different topics all around Gift Cards.
More in Payments, Pricing and Promotions
Accessibility for Devices and Digital Services
Get help with Amazon device or digital service accessibility features.
Get Kindle Book Order Refund
Cancel an accidental book order within seven days. Approved refunds are credited to the original payment source within three to five days.
Cancel Kindle Unlimited Subscription
Follow these steps to cancel your Kindle Unlimited membership.
Cancel Your Prime Video Add-On Subscription
Cancel your Prime Video add-on subscriptions online.
Cancel Prime Video Accidental Purchase
You are able to return a Prime Video order within 48 hours if you haven't attempted to watch or download it.
Cancel Music Unlimited Subscription
Cancel your subscription online.
Issues While Playing Prime Video Titles
What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.
Install Prime Video on Your Devices
Using the Prime Video app you will be able to watch Prime Video.
Parental Controls on Prime Video
Set Up a Prime Video PIN
Can't Screen Mirror on Fire TV Devices
To resolve most issues with screen mirroring, make sure that your device and Fire TV are compatible.